At Inscripture Designs, we create meaningful memorial jewelry with the utmost care and respect for your personal connections. Our shipping and returns policies reflect our commitment to honoring these special pieces while ensuring your complete satisfaction.
Shipping Information
Order Processing: All orders require 1-2 business days for processing before shipment.
Shipping Options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery after dispatch)
We ship worldwide, excluding some Asian countries and remote areas. You’ll receive tracking information once your order ships.
Our Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible:
- Item must be unused and in original packaging
- Item must be in the same condition as when received
Important Note: Due to their deeply personal nature, the following custom items cannot be returned or exchanged unless defective:
- Ashes jewelry (all types including bracelets, charms, earrings, lockets, necklaces, rings)
- Fingerprint jewelry
- Handwriting jewelry
- Photo jewelry
- Handprints & Footprints jewelry
- Illustration jewelry
Return & Exchange Process
- Contact Us: Email [email protected] within 15 days of receipt with:
- Your order number
- Item(s) for return/exchange
- Reason for request
- Receive Instructions: We’ll email return authorization and shipping details within 1-2 business days
- Ship Your Return: Package item securely in original packaging and mail to: Inscripture Designs
4337 Oral Lake Road
OAKLAND, US 34760 - Processing: We inspect returns and process refunds/exchanges within 3-5 business days of receipt
Refund Information
Refunds are processed to your original payment method within 5-7 business days after we receive and inspect your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
For exchanges, we’ll ship your new item once we’ve processed your return. Shipping times follow our standard delivery estimates.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service with insurance.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or repair at no cost to you.
Contact Us
Our compassionate customer service team is here to help with any questions about our Shipping & Returns policy. Email us at [email protected] – we treat your inquiries with the same care we put into creating your memorial jewelry.