At Inscripture Designs, we understand that memorial jewelry holds deep personal significance, and we want you to be completely satisfied with your meaningful keepsake. If for any reason you need to return or exchange an item, we’re here to help with care and understanding.
Our Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Important Note: Due to the personal nature of our memorial jewelry, customized items including ashes jewelry, fingerprint jewelry, handwriting pieces, and photo jewelry cannot be returned or exchanged unless there is a manufacturing defect. These pieces are created specifically for you with deeply personal elements.
Return & Exchange Process
- Contact Us: Email our caring customer service team at [email protected] within 15 days of receiving your order to initiate your return or exchange.
- Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
- Receive Instructions: We’ll email you with return authorization and shipping instructions within 1-2 business days.
- Ship Your Return: Package the item securely in its original packaging and mail it to our studio at: Inscripture Designs
4337 Oral Lake Road
OAKLAND, US 34760 - Processing: Once we receive your return, we’ll inspect it and process your refund or exchange within 3-5 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.
Refund Information
Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect your return. Depending on your financial institution, it may take additional time for the refund to appear on your statement.
For exchanges, we’ll ship your new item once we’ve processed your return. Shipping times will follow our standard delivery estimates.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or repair at no cost to you.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Inscripture Designs Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
- Item Name: [Product Name]
- Reason for Return/Exchange: [Please specify]
- Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number – optional]
Contact Us
If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our compassionate customer service team at [email protected]. We’re here to help with the same care we put into creating your memorial jewelry.