FAQ

We specialize in various memorial keepsakes including ashes jewelry (bracelets, necklaces, lockets, rings, and charms), fingerprint and handwriting jewelry, birth flower and birthstone pieces, as well as photo and illustration jewelry. Each piece is crafted to honor your special memories.

After placing your order, we’ll send detailed instructions on how to safely send us a small amount of ashes (typically less than a teaspoon). All ashes are handled with utmost care and respect in our studio.

Yes, many of our customers choose to combine elements like ashes with fingerprints or handwriting. Please contact us at [email protected] to discuss custom combinations.

Absolutely. Our “Mens Ashes Jewellery” collection features masculine designs suitable for memorial keepsakes or personalized gifts.

Simply browse our collections, select your desired piece, and follow the customization options. At checkout, you’ll create an account to track your order status.

We process orders quickly to ensure timely delivery. If you need to make changes, please contact us within 24 hours at [email protected] and we’ll do our best to accommodate your request.

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

All orders typically process in 1-2 business days before shipping.

All memorial pieces are shipped in elegant, unmarked boxes with protective materials. Ashes jewelry receives double-secure packaging, and glass elements have additional protective layers.

Yes, we ship worldwide except to some Asian and remote regions. International orders may be subject to customs fees in your country.

You’ll receive a tracking number via email when your order ships. For standard shipping, track via DHL/FedEx websites. For free shipping, use the EMS tracking portal.

We accept returns within 15 days of delivery for store credit. Due to the personal nature of our jewelry, customized and memorial pieces (containing ashes, fingerprints, etc.) cannot be returned.

Please contact us immediately at [email protected] with photos of the damage. We’ll arrange for repair or replacement of damaged memorial pieces.

We accept Visa, MasterCard, JCB, and PayPal for secure checkout.

Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.